Support

Contact us

Email contact@joinclova.com. Include your app version, iPhone model, and a short description of the issue. Please do not send passwords or sign-in codes.

What is Archive?

Archive is a personal reference library for iPhone, listed as Archive That on the App Store. A visual quiz starts your taste profile. Feed, Finds, Saved, and Taste help you discover and keep art, books, and films from a curated collection.

Where is my library stored?

Quiz answers, saves, and feedback stay on your device. Libraries do not sync between devices in the current edition. In versions with sign-in, each account has a separate local library.

Clear data or delete an account

Use Archive Settings to clear your local data. In versions with accounts, Settings also includes Delete account. Account deletion also removes data associated with the shared Clova account from earlier Reminder or Taste versions. Offline libraries on other devices are not remotely erased. Removing the app does not itself delete a server account. If you cannot access your account or the deletion option, email us from your account email address to request help.

A source does not load

The starter collection works offline, but opening source links and checking metadata require a connection. External collections may change their pages. Try again later or send us the reference title and source URL.

Report a content or rights concern

Email the reference title, source link, and your concern. We review reports about rights, incorrect attribution, or inappropriate content.

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